Loyalty Terms

Effective date: 10/15/2026

At a glance

This is a plain-language summary. The full terms below control if anything here differs.

  • It's free. Join with your phone number at the register, on our online ordering site, or by scanning the QR code in the restaurant.
  • You earn points on qualifying purchases at participating CoCo Ichibanya restaurants: 1 point for every $1 you spend, before tax and tip.
  • You choose when to redeem. Points stay in your account until you use them, or until they expire as described in Section 6.
  • Points and rewards have no cash value. They can't be sold, transferred or exchanged for money.
  • We collect a little information (your phone number, name, email if you give it, and what you order) to run the program. See Section 9 for what we collect, why, how long we keep it, and how to leave the program at any time.
Points Reward What you get
50 CoCo Original Spoon One stainless steel CoCo Ichibanya Original Spoon, while supplies last
100 Free curry pack One single box of CoCo Vegetable Instant Curry, while supplies last
200 $10 off $10 off one food and beverage purchase

1. About the program

The CoCo Ichibanya Rewards Program (the "Program") is offered by ICHIBANYA USA INC ("CoCo Ichibanya USA," "we," "us" or "our"), 3625 Del Amo Blvd. Ste 170 Torrance, CA, 90503. By joining, you agree to these Program Terms (the "Terms"). Please read them carefully. If you do not agree, do not join the Program.

The Program runs on the Toast guest loyalty platform. Toast, Inc. processes Program information on our behalf as a service provider. Your use of Toast's ordering site or app is also subject to Toast's own terms and privacy policy.

The Program is available at the participating restaurants listed at https://ichibanyausa.com/ ("Participating Restaurants"). The following locations do not currently participate: Petco Park, Texas, Northern California.

2. Who can join and how

  1. Eligibility. You must be a U.S. resident and at least 18 years old to join. Employees of CoCo Ichibanya USA may join but may not earn points on employee-discounted purchases.
  2. How to join. Join with your mobile phone number at a Participating Restaurant's register, on our online ordering site, or by scanning the Program QR code. We may also ask for your name, email address and birthday (optional). Before you join, you can review these Terms by scanning the QR code posted next to the register or by following the Rewards Terms link on our website.
  3. One account per person. Each account is personal to you and tied to one mobile phone number. You may not create multiple accounts or use another person's account.
  4. Accurate information. Keep your contact information current so you can receive account messages. You are responsible for activity on your account.
  5. No purchase needed to join. Joining is free. Points are earned only on qualifying purchases (Section 3).

3. Earning points

  1. Earn rate. You earn 1 point for each $1.00 spent on qualifying purchases at Participating Restaurants, before tax. Points are rounded down to the nearest whole point.
  2. Qualifying purchases are food and beverage purchases, including in-store dine-in, takeout and orders placed on our online ordering site.
  3. Purchases that do not earn points: sales tax, tips and gratuities, service and delivery fees, gift card purchases, orders placed through third-party delivery apps (for example DoorDash, Uber Eats or Grubhub), and the portion of any purchase paid with a reward or discount.
  4. Identify yourself at the time of purchase. Give your phone number at the register, or sign in before you check out online. Points can't be added after a purchase, except as described in item 5.
  5. Missing points. If points don't appear within 72 hours, contact us within 30 days of the purchase with your receipt (Section 12). We will review and add points we confirm were earned.
  6. Returns and refunds. If a purchase is refunded or canceled, we will remove the points earned on it.
  7. Bonus points. We may occasionally offer bonus points or special promotions. Each promotion's terms will be shown with the offer.

4. Rewards

Points Reward Details
50 CoCo Original Spoon One CoCo Ichibanya Original Spoon. Redeem in store only.
100 Free curry pack One single box of CoCo Vegetable Instant Curry, while supplies last
200 $10 off $10 off one food and beverage order. Redeem in store or online.
  1. Merchandise rewards (spoon and curry pack) are subject to availability at each restaurant. If a reward item is out of stock, we may offer a substitute of equal or greater retail value, or you may keep your points and redeem later.
  2. The $10 off reward applies to food and beverages only. It does not apply to tax, tips, fees or gift cards. If your order is less than $10, the unused balance is forfeited and no change or credit is given.
  3. Reward value. For reference, the retail value of the spoon is $3.99 and the curry pack is $5.99. Rewards have no cash value.

5. Redeeming rewards

  1. How to redeem. Tell the cashier which reward you'd like before you pay, or select it in your account at online checkout. The points are deducted from your balance when the reward is applied.
  2. One reward per transaction, unless we say otherwise.
  3. No combining. Rewards can't be combined with other coupons, discounts or promotions unless the offer says so.
  4. Points are deducted in full. Redeeming a reward uses the full points shown in Section 4, even if the order total is lower than the reward's value.
  5. No cash value. Points and rewards can't be exchanged for cash, gift cards or credit, sold, bartered, or transferred to another account, except where required by law.
  6. Refunds on reward orders. If you return or cancel an order where you used a reward, we will put the points back in your account. The reward itself is not refunded in cash.

6. Points expiration

  1. Inactivity. Points expire if your account has no earning or redemption activity for 12 consecutive months. Any activity resets the clock for all of your points.
  2. Reminder. If you have given us an email address or opted in to texts, we will try to remind you at least 30 days before your points expire. Not receiving a reminder does not extend the expiration date.
  3. Digital reward certificates. If we issue a reward as a separate coupon or certificate (for example, a birthday reward), its expiration date will be shown clearly in capital letters on the front of the reward, as California law requires for loyalty awards that expire.
  4. Your balance. You can check your points balance and expiration date at any time on our online ordering site, on your receipt, or by asking at a Participating Restaurant.

7. Fair use and account closure

  1. Misuse. We may suspend or close an account, and cancel its points, if we reasonably believe it was used for fraud, abuse, or a violation of these Terms. Examples include creating multiple accounts, earning points on purchases you didn't make, or selling points or rewards. Where possible, we will tell you why and give you a chance to respond before closing your account.
  2. Closing your own account. You may leave the Program at any time. Ask any Participating Restaurant, or contact us (Section 12). When your account is closed, your unredeemed points are forfeited, so redeem anything you want first. Section 9 explains what happens to your information when you leave.
  3. Errors. If points are added or removed by mistake, including through a system error, we may correct your balance.

8. Changes to the program

  1. Changes to these Terms. We may update these Terms, the earn rate, or the rewards. We will post the updated Terms on this page with a new effective date.
  2. Advance notice of changes that hurt you. If a change reduces the value of points you've already earned, for example by raising a reward's point cost, shortening expiration or removing a reward, we will give at least 30 days' notice on this page and by email or text if you've given us that contact. You can redeem at the old terms during that notice period.
  3. Ending the program. We may end the Program. If we do, we will give at least 30 days' notice as described above. You can redeem your points until the end date, after which unredeemed points expire.
  4. Continuing in the program. If you keep using the Program after a change takes effect, you accept the updated Terms. If you don't agree, you can leave the Program as described in Section 7.

9. Your privacy and California Notice of Financial Incentive

This section is our Notice of Financial Incentive under the California Consumer Privacy Act (CCPA). It is available to you before you join: in our restaurants, through the QR code posted next to the register, and online, through the link next to the Rewards sign-up on our website. Please review it before you join. Our full Privacy Policy is at https://app.consentpixel.com/p/af01598376bad656.

What the incentive is. Program members earn points and rewards (Sections 3 and 4) in exchange for letting us collect and use the information below. Membership is optional and free.

What we collect:

Category Examples Required?
Identifiers and contact details Mobile phone number, name, email address Phone number required; name and email optional
Commercial information What you order, when, at which restaurant, and how much you spend Yes, to award points
Characteristics Birthday (month and day) Optional, used only for a birthday offer
Account activity Points balance, rewards earned and redeemed Yes

How we use it: to run your account and award points; to send account messages such as your balance and expiration reminders; if you opt in, to send offers and news (Section 10); and to understand which menu items and promotions our guests like so we can improve them.

Who we share it with: our service providers who help run the Program, including Toast, Inc. (loyalty and ordering platform). They may use your information only to provide services to us. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

How to join and how to leave. You join by giving your phone number as described in Section 2. You can withdraw at any time, for any reason, by asking at any Participating Restaurant, or emailing info@ichibanyausa.com. If you leave, your unredeemed points are forfeited, so redeem them first.

How long we keep it. We keep your Program information for as long as your account is open. If you leave the Program, or your account has no activity for 24 months, we will delete your Program profile (your contact details, birthday, points balance and points history) or de-identify it so it can no longer be linked to you, within 45 days. We may keep basic records of past purchases (date, items and amount) for up to 7 years where we need them for tax, accounting or legal reasons, but they will no longer be connected to your Program account. Unsubscribing from marketing messages alone does not delete your account (Section 10).

Your California privacy rights. California residents can ask us to tell them what personal information we hold about them, to correct it, or to delete it. They can also opt out of the sale or sharing of personal information, although we don't sell or share it. To make a request, use our privacy request form or email info@ichibanyausa.com. We won't treat you differently or charge you more for using your privacy rights, apart from the Program benefits described in this notice, which depend on the information you give us.

10. Texts and emails

  1. Account messages. We may send transactional messages about your account, such as a sign-up confirmation, your points balance, or an expiration reminder.
  2. Marketing texts are optional. We will send promotional text messages only if you check the box or reply to agree. Agreeing is not required to join the Program or to make any purchase. Message frequency varies, up to 3 messages per month. Message and data rates may apply. Reply STOP to cancel, or HELP for help.
  3. Marketing emails are optional. Every marketing email has an unsubscribe link.
  4. Unsubscribing from marketing messages does not close your Program account or affect your points.

11. Legal terms

  1. Points are not property. Points and rewards are a promotional benefit we provide. They are not your property, a bank account, or a gift card, and they don't earn interest.
  2. Taxes. You are responsible for any taxes that may apply to rewards you receive.
  3. Technical problems. We are not responsible for points lost or delayed because of system outages, network problems or errors outside our reasonable control. We will make reasonable efforts to correct confirmed errors (Section 7).
  4. Limit of liability. To the fullest extent the law allows, our total liability relating to the Program is limited to the retail value of the rewards in your account. Nothing in these Terms limits any right you have that can't be waived under California or other applicable law.
  5. Governing law. These Terms are governed by the laws of the State of California.
  6. Void where prohibited. The Program is void where prohibited or restricted by law.
  7. Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
  8. Entire agreement. These Terms, together with our Privacy Policy, are the full agreement about the Program. If these Terms and an individual promotion's terms conflict, the promotion's terms control for that promotion only.
  9. Language. If we provide these Terms in another language, such as Japanese, the English version controls if there is any difference.

12. Questions and contact

Questions about your points, missing points, or these Terms:

  • Email: info@ichibanyausa.com
  • Mail: ICHIBANYA USA INC, Attn: Rewards Program, 3625 Del Amo Blvd. Ste 170 Torrance, CA, 90503
  • In person: ask the team at any Participating Restaurant

Privacy requests: privacy request form or info@ichibanyausa.com