Return policy

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available, so you can monitor your delivery.

Please allow time for the carrier to update the tracking information after your package has been shipped.

Shipping Delays

While we make every effort to ensure timely delivery, CoCo Ichibanya USA is not responsible for delays caused by shipping carriers or circumstances beyond our control.

If you experience a significant delay with your order, please contact us so we can assist you.

All Sales Are Final

All merchandise sales are generally considered final. We do not accept returns or exchanges due to changes of mind, incorrect size selection, or personal preference.

Exceptions may be made for items that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and its packaging, if applicable

Our team will review your request and determine the appropriate resolution, which may include a replacement or refund.

Shipping Insurance Claims

If an item arrives damaged during transit, we may request your assistance in filing or supporting an insurance claim with the shipping carrier.

This may include providing additional photographs, retaining the original packaging and damaged merchandise, or submitting documentation required by the carrier.

We appreciate your cooperation in helping us resolve shipping-related issues. Any insurance claim process will not limit your rights under applicable law.

Refunds & Replacements

If your request is approved, we will arrange for a replacement or issue a refund, as appropriate.

  • Replacements: Subject to product availability.
  • Refunds: Issued to the original payment method.
  • Processing Time: Once a refund is issued, please allow 5–10 business days for it to appear on your statement, depending on your financial institution.

Non-Returnable Items

Unless an item arrives damaged, defective, or incorrect, we do not accept returns or exchanges on merchandise, including apparel, accessories, collectibles, and other products sold through our online store.